Associate Director, PMO at EVERSANA1

The Associate Director, PMO is a frontline manager for the project management team, supervising a staff that is responsible for managing projects that align with a specific program. Their primary role is in a strategic program management capacity, managing the project pipeline for a client or large brand. Associate Directors are well-versed in all project delivery processes for technology and strategy projects and in PMO standards. This role is essential to the agency because Associate Directors are responsible for the growth and development of their team and accountable for successful delivery of projects within that team.  ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: • Deliver and manage creative and strategic project/programs  • Program and client-level staffing plans • Program and client reporting: health, status, risks, and key program milestones • Issue mitigation plan • Ensure the onboarding plan is defined and implemented • Responsible for billability of project management team • Project Coordinator, Project Manager, and Senior Project Manager performance evaluations and goal setting • Issue and escalation root cause analysis • Facilitate retrospective meeting and share results with relevant stakeholders • Collaborate with portfolio team on client road map and improvement plans • Develop direct reports and serve in a coaching and mentoring role across the team  • Enforce process adherence and actively manage resistance • Monitor consistent successes/challenges and propose opportunities for process and standards improvement • Review project work output and provide feedback • Manage and prioritize team workload • Manage team level goals and objectives to ensure successful outcomes across clients and projects  • Manage team escalations • Proactively identify program level risk • Oversee program health (budget, scope, and timeline) • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. • All other duties as assigned