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SeniorFull-timeGo
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Technical Support Operations Specialist to join our team. This role involves managing technical configurations, claims investigations, and operational reporting to ensure business operations meet SLAs.
Key Responsibilities
- →Create and maintain technical configurations and their requirements in our configuration tool
- →Manage the claims investigation process and relevant tooling
- →Own operational reporting metrics, run root cause analysis on performance, and act as the go-to source of knowledge for current business operations
- →Ensure delivered solutions meet required business operations SLAs
- →Provide support, technical solutions, and expertise to maintain an effective operating service model
- →Pull and run reports
- →Resubmit claims
- →Manage file support
- →Proactively monitor dashboards and alerts
- →Communicate professionally with users, stakeholders, and technical teams to understand issues and deliver solutions
- →Provide regular updates on operational performance, incident trends, and ongoing initiatives
- →Maintain support documentation, knowledge articles, and standard operating procedures
- →Communicate with partners and vendors to resolve and escalate issues
- →Maintain contact information and raise tickets with vendors
Requirements
- ✓Experience in technical support operations
- ✓Strong understanding of configuration tools and requirements
- ✓Ability to manage claims investigation processes
- ✓Proficiency in operational reporting and metrics
- ✓Excellent communication and problem-solving skills
- ✓Knowledge of SLAs and service models
- ✓Experience with vendor and partner alignment
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- ✓"Ensure solutions meet business SLAs",
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- ✓"Communicate with stakeholders and teams"
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- ✓"Experience with vendor and partner alignment"
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About EVERSANA1
EVERSANA1 is a specialized life sciences solutions company focused on navigating the complex landscape of pharmaceutical and biotechnology industries. Operating at the intersection of strategy, technology, and regulatory expertise, the firm assists clients in optimizing their product development and commercialization processes. While the exact founding date and location are not explicitly stated, the company's name and domain suggest a global presence with a forward-thinking approach to the life sciences sector, aiming to provide innovative solutions to industry challenges. The company offers a comprehensive suite of services including regulatory affairs, clinical development, commercial strategy, and digital health solutions. Key features of their offerings include data-driven insights, customized advisory, and end-to-end project management to ensure compliance and efficiency. EVERSANA1 targets pharmaceutical and biotech companies, as well as healthcare organizations, helping them accelerate innovation, reduce time-to-market, and enhance patient access to therapies. Their solutions are tailored to address the unique needs of each client, leveraging cutting-edge tools and deep industry knowledge. Notable achievements include successful collaborations with leading global pharmaceutical companies, where EVERSANA1 has played a pivotal role in navigating regulatory hurdles and advancing groundbreaking therapies. The company's market position is strengthened by its ability to integrate strategic advisory with operational excellence, setting it apart as a trusted partner in the life sciences industry. EVERSANA1's unique value proposition lies in its holistic approach, combining scientific expertise with technological innovation to drive meaningful outcomes for clients and patients alike.
