Senior Salesforce Developer for Support at EVERSANA1

THE POSITION: We are seeking a highly motivated and experienced Senior Salesforce Developer to join our growing team focused on production application support. In this critical role, you will work directly with our client operation team leaders and support professionals responsible for providing exceptional technical support for our Salesforce Health Cloud ecosystem of applications. You will play a key role in ensuring the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs built on Salesforce Health Cloud, Experience Cloud, MuleSoft, and leveraging an API-first approach. The ideal candidate is a seasoned Senior Salesforce Developer for Support with a passion for building and leading high-performing teams. They possess a deep understanding of ITIL principles and leverage them to establish a robust support framework. They are analytical, results-oriented, and adept at identifying trends and implementing proactive solutions. They are also a skilled communicator who can bridge the gap between technical and business teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: • Responsible for diagnosing and resolving high severity and high impact incidents. • Collaborate with business stakeholders to understand their support needs and expectations and translate them into technical requirements for smaller enhancements as needed • Strong analytical capabilities and experience or capacity to quickly grasp business concepts • Strong negotiating and problem-solving skills • Implement and execute application support aligned with ITIL best practices • Lead diagnosis of complex issues across the ecosystem of applications making up EVERSANA’s Actics suite of solutions • Perform support duties aligned with our key performance indicators (KPIs) to achieve effectiveness and user satisfaction • Proactively monitor system health and performance using relevant metrics and tools • Analyze trends, identify root causes of issues, and implement solutions to prevent recurrence • Work closely with team members to ensure smooth resolution of reported issues • Prepare application support changes in accordance Change / Release Management policies. • Foster a knowledge-sharing culture within the support team • Stay up-to-date on the latest Salesforce Health Cloud features and functionality • Develop and maintain comprehensive technical documentation • Ensure code quality through code reviews and unit testing • Participate in the Salesforce ecosystem and contribute to the sharing of knowledge and best practices • Align to the strategy and governance of EVERSANA Salesforce Center of Excellence (CoE) • Act as SME for Business Process and Salesforce technologies • All other duties as assignedReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.