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Service Support Specialist in Medellín, Colombia (On-site) at Evolution
EvolutionMedellín, Antioquia, co·12h ago
Entry LevelFull-time
Salary Range
$9,031 - $12,219 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.
• Ensure all tables are operational and troubleshoot technical failures.
• Handle real-time issues like GP mistakes, software/hardware problems, and critical incidents. Escalate issues to the right department.
• Resolve player disputes with Live Support and Casino Support.
• Prepare reports related to service support duties.
• Maintain a safe and clean gaming floor with no unauthorized personnel.
• Manage internal systems (JIRA, TTS, SST, WIKI).
• Handle ad-hoc situations to ensure product delivery.
• Ensure all operational tables have Games Presenters.
• Manage part-time table assignments.
• Report GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.
• Monitor emails and respond to notifications.Location: El Poblado, Medellín, Colombia (on-site)
Schedule: This position requires working a rotating schedule. We have a three-shift rotation with mornings (5:50 am - 1:50 pm), afternoons (1:50 pm - 9:40 pm), and nights (9:40 pm - 5:50 am). The schedule rotates weekly, meaning you'll work the same shift for five consecutive days. After your one day off, the rotation will change, and you'll be assigned a different shift for the next five days.
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About Evolution
Evolution is a forward-thinking company dedicated to driving innovation and transformation across multiple industries. Specializing in cutting-edge solutions that blend technology with practical application, Evolution has established itself as a leader in the digital and technological sectors. While the name suggests a focus on progressive development, the company's origins are rooted in a commitment to adaptability and growth, principles that guide its operations. Headquartered in a dynamic global hub, Evolution leverages its strategic location to connect with clients and partners worldwide, fostering a culture of continuous improvement and forward momentum. The company offers a comprehensive suite of products and services designed to meet the evolving needs of modern businesses. Its main offerings include advanced software solutions, customized digital transformation strategies, and innovative consulting services that help organizations optimize their operations. Key features of Evolution's offerings include scalability, user-centric design, and seamless integration with existing systems, ensuring that clients can implement solutions without disruption. Targeted at enterprises, startups, and tech-forward organizations, Evolution caters to those seeking to enhance efficiency, drive growth, and stay ahead in a competitive landscape. Evolution has achieved notable recognition for its ability to deliver measurable results and foster long-term partnerships. Its market position is strengthened by a reputation for reliability, technical expertise, and a client-first approach. What sets Evolution apart is its unique value proposition: a blend of visionary thinking and practical execution that empowers clients to navigate complexity with confidence. By prioritizing innovation and sustainability, Evolution continues to set benchmarks in its industry, proving that true evolution lies in the intersection of technology, strategy, and human ingenuity.
