Service Support Specialist (On-Site Moreno) at Evolution

Evolution

Buenos Aires, Buenos Aires, ar·14h ago

SeniorFull-time

Salary Range

$20,664 - $27,956 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required. Location: On-Site at Moreno, Buenos Aires Schedule: This position requires working a weekly rotating schedule. We have a three-shift rotation with mornings (6:00 - 14:00), afternoons (14:00 - 22:00), and nights (22:00 - 6:00). Key Responsibilities: • Ensuring that all tables are operational without interruptions • Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason • Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity • Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game • Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary • Work with internal systems (JIRA, TTS, WIKI, etc.) • Recording all events related to major incidents in TTS and producing post resolution incident reports • Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products • Train, mentor, and coach team members to help them achieve best results • Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications

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About Evolution

Evolution is a forward-thinking company dedicated to driving innovation and transformation across multiple industries. Specializing in cutting-edge solutions that blend technology with practical application, Evolution has established itself as a leader in the digital and technological sectors. While the name suggests a focus on progressive development, the company's origins are rooted in a commitment to adaptability and growth, principles that guide its operations. Headquartered in a dynamic global hub, Evolution leverages its strategic location to connect with clients and partners worldwide, fostering a culture of continuous improvement and forward momentum. The company offers a comprehensive suite of products and services designed to meet the evolving needs of modern businesses. Its main offerings include advanced software solutions, customized digital transformation strategies, and innovative consulting services that help organizations optimize their operations. Key features of Evolution's offerings include scalability, user-centric design, and seamless integration with existing systems, ensuring that clients can implement solutions without disruption. Targeted at enterprises, startups, and tech-forward organizations, Evolution caters to those seeking to enhance efficiency, drive growth, and stay ahead in a competitive landscape. Evolution has achieved notable recognition for its ability to deliver measurable results and foster long-term partnerships. Its market position is strengthened by a reputation for reliability, technical expertise, and a client-first approach. What sets Evolution apart is its unique value proposition: a blend of visionary thinking and practical execution that empowers clients to navigate complexity with confidence. By prioritizing innovation and sustainability, Evolution continues to set benchmarks in its industry, proving that true evolution lies in the intersection of technology, strategy, and human ingenuity.