Information Security Analyst at Exclaimer

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. We’re officially Great Place To Work Certified™ Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA About the opportunity 👇 Key Responsibilities Information Security & Compliance • Own and manage day-to-day operations in Vanta, including evidence collection, control monitoring, and audit preparation. • Support compliance activities across ISO 27001, ISO27018, SOC 2, HIPAA and GDPR. • Maintain and improve security policies, procedures, and risk registers. • Act as an escalation point for security alerts and support incident response efforts. • Assist with internal and external audit cycles, ensuring documentation and evidence are audit-ready. Vulnerability Management & Tooling • Help manage vulnerability assessments and remediation tracking, working with engineering teams to address findings promptly. • Maintain and configure security tools, working toward automated detection and response where possible. • Build and improve cloud-based workflows to automate repetitive security tasks (e.g. security questionnaire responses, evidence collection, access reviews). Sales Team Support • Complete customer security questionnaires and RFP security sections for the US sales team. • Join sales calls to provide security expertise when customers need assurance on our security posture. • Contribute to building a scalable, automated approach to security questionnaire responses. Boston IT Point of Contact • Act as the primary IT contact for Boston-based staff, coordinating with the global IT team for support and troubleshooting. • Ensure the IT and security function is visible and approachable across the Boston office. Cross-Department Collaboration • Proactively engage with teams across the business to identify security risks and improvement opportunities before they escalate. • Partner with HR on secure onboarding processes and with Product on integrating security into development workflows. • Act as captain of the champion programme - making security feel accessible, not bureaucratic. Security Awareness & Training • Support delivery of security awareness initiatives, including phishing simulations and training campaigns. • Manage the internal Defender score, tracking completion and engagement. What We’re Looking For Required • 2–3 years of experience in information security, IT operations, or a related field. • Working knowledge of compliance frameworks such as ISO 27001, SOC 2, or GDPR. • Experience with GRC or compliance platforms (Vanta experience is a plus). • Comfortable providing hands-on IT support alongside security responsibilities. • Strong communication skills - able to explain security concepts to non-technical colleagues and customers. • Self-starter who can manage their own workload without close supervision. • Happy to be in the Boston office regularly - this role includes duties that can only be carried out in-office. At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond. At Exclaimer, inclusion is more than a policy - it’s part of who we are. We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via [Upgrade to PRO to see contact] to let us know.