Revenue Operations Manager - Americas at Exclaimer

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. We’re officially Great Place To Work Certified™ Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA About the opportunity 👇 What You’ll Be Doing Business Partnering & Strategy • Act as a trusted advisor to Americas Sales and Channel leadership, helping shape territory planning, forecasting, and performance strategy • Partner with Marketing to improve end-to-end funnel performance and handoffs • Bring structure and clarity to ambiguous problems, translating business needs into operational solutions • Challenge stakeholders constructively and ensure decisions are data-driven Planning, Forecasting & Performance • Support quota setting, territory design, and capacity planning • Own reporting and dashboards to track pipeline, conversion, and attainment • Identify risks and opportunities in the funnel, and proactively recommend actions • Help standardise forecasting processes and improve predictability Process Design & Optimisation • Design, document, and continuously improve GTM processes including lead management, pipeline management, deal stages, and handoffs • Ensure processes are scalable, clearly understood, and consistently followed • Reduce friction in the sales cycle and eliminate inefficiencies Systems & Tooling • Partner with Business Systems and BizOps teams to ensure Salesforce and core systems support business needs • Translate requirements into clearly defined tickets and work closely with system owners to drive resolution • Identify gaps or inefficiencies in tooling and workflows, and proactively recommend improvements • Support evaluation and rollout of sales tools such as Nooks, Cognism, ZoomInfo, and similar platforms • Ensure tools are well understood, adopted, and delivering value to the business Data Quality & Governance • Maintain high standards of CRM data quality, structure, and hygiene • Implement processes to improve data accuracy and completeness • Support initiatives such as account hierarchies, segmentation, and territory alignment Reporting & Insights • Build and maintain dashboards that provide clear, actionable insights • Go beyond reporting by interpreting data and explaining performance drivers • Act as the go-to person for understanding what is happening in the business and why • Support leadership with analysis for QBRs, planning cycles, and strategic decisions Cross-Functional Alignment • Work closely with EMEA RevOps and global teams to ensure consistency in processes and definitions • Contribute to global initiatives such as system migrations, data models, and governance frameworks • Help embed a culture of accountability where teams own their inputs rather than relying on ops as admin support At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day-to-day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you're based, you'll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond. At Exclaimer, inclusion is more than a policy - it’s part of who we are. We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via [Upgrade to PRO to see contact] to let us know.