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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Early-Career Technician to join our team. This role involves delivering first-level support, following procedures, documenting solutions, and escalating appropriately. The technician will support routine maintenance with strong customer service and contribute to procurement and vendor interactions under guidance.
Key Responsibilities
- →Provide first-level technical support for hardware, software, and network issues
- →Assist in system updates, patching, and basic configuration under supervision
- →Maintain proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices
- →Document technical solutions and contribute to the knowledge base for recurring issues
- →Communicate technical information clearly and effectively to non-technical users
- →Escalate complex issues promptly to senior technicians or relevant teams with detailed context
- →Deliver support with empathy and professionalism, ensuring a positive user experience
- →Analyze problems systematically to identify root causes and prevent recurrence
- →Follow established IT policies, security protocols, and compliance requirements
- →Assist in periodic audits by providing required documentation and system checks
- →Support procurement processes by providing accurate specifications for IT equipment
- →Collaborate with vendors for warranty claims or repairs under guidance from senior staff
Requirements
- ✓Ability to provide first-level technical support for hardware, software, and network issues
- ✓Proficiency in troubleshooting operating systems, enterprise applications, and peripheral devices
- ✓Strong communication skills to convey technical information clearly to non-technical users
- ✓Understanding of IT policies, security protocols, and compliance requirements
- ✓Ability to document technical solutions and contribute to the knowledge base
- ✓Experience with system updates, patching, and basic configuration
- ✓Knowledge of ticketing systems for incident and resolution logging
- ✓Familiarity with procurement processes and vendor interactions
- ✓Ability to analyze problems systematically and apply logical reasoning to prioritize tasks
- ✓Willingness to learn and adapt to new technologies and procedures
