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Mid LevelFull-timeRustAgile
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Business Tooling and Operations Manager to join the Global Technology and Innovation (T&I) organization at Experian. This role is responsible for supporting, improving, and developing business management tools, including BlueOptima, and leading the Technology Business Operations (TBO) team.
Key Responsibilities
- βLead a team to deliver service support and maintenance, ensuring business tooling commitments to global and regional customers are met
- βDeliver and manage 12-month roadmap views for Technology Business Operations stakeholders
- βOwn and deliver a Continual Improvement Plan, driving maturity and operational enhancements
- βEnsure effective license management, including forecasting demand and reporting against actual utilisation
- βRecognize TSSI and regional requirements in major changes, assess impacts appropriately
- βDevelop and maintain strong stakeholder relationships across business functions
- βBuild business cases and engage executive stakeholders for approval
- βWork with Technology Business Operations partners to track demand and flex capacity
- βDevelop new approaches to reporting and MI, improve delivery processes
- βManage risks, issues, and ensure audit-readiness of Business Tooling
Requirements
- βExperience leading and building high-performing teams
- βExcellent problem-solving and critical-thinking skills
- βExperience building and presenting complex demand and resource management information
- βProven track record delivering high-quality outcomes and delighting customers
- βDemonstrated success implementing continuous improvement initiatives
- βAdvanced communication and influencing skills with senior stakeholders
- βStrong business management expertise
- βWell-developed personal organisation and time management skills
