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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
 
Are you a natural problem solver with experience helping people and experience navigating complex challenges? At Experian, we're looking for a Customer Care Specialist-Personal Visit Office who excels in an evolving environment and is ready to contribute
You won't just answer questions, you'll be a trusted advisor, a compliance champion. You'll work with teams to resolve escalated issues, interpret consumer disputes, and deliver world-class service. You will work onsite and report to the Customer Care Manager
Main Responsibilities
• Resolve complex and escalated customer inquiries with accuracy face-to-face.
• Provide expert-level support for Experian's credit-related services and compliance processes.
• Ensure all customer interactions meet regulatory and internal compliance standards.
• Educate consumers on credit bureau procedures and advocate for credit improvement solutions.
• Collaborate with team members to enhance service delivery and maintain high customer satisfaction.
• Work onsite in the Santa Ana, CA office
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
