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Mid LevelFull-time
Salary Range
$30,940 - $41,860 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Operations Specialist to join our team at Serasa Limpa Nome, the largest debt negotiation platform in the country. This role is essential for ensuring the smooth operation of our product and supporting product managers and teams in delivering continuous value.
Key Responsibilities
- →Ensure end-to-end operational health of Limpa Nome, monitoring flows, integrations, and product stability.
- →Track metrics, funnels, and KPIs, identifying drops, disruptions, and quick improvement opportunities.
- →Govern and update product OKRs, consolidating results and supporting PMs in tracking.
- →Analyze user voice (customer service center, feedbacks, recurrences) and transform these inputs into product actions.
- →Perform assisted operations, support PMs and teams with inputs, prioritization, and operational visibility.
- →Conduct product adjustments that improve the user journey or reduce friction.
Requirements
- ✓Experience in product operations, with a focus on ensuring operational excellence.
- ✓Strong understanding of data analysis and metrics tracking.
- ✓Ability to support product managers and teams with operational insights and visibility.
- ✓Experience in conducting product adjustments and improvements.
- ✓Strong communication and collaboration skills.
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
