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SeniorFull-timeGitAI
Salary Range
$59,670 - $80,730 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
You will join the Digital Workplace Enablement team, focused on improving how businesses interact with the IT Department. This role advocates for end-user experience and aims to be a valuable resource for both end-users and technologists across the enterprise.
Key Responsibilities
- →Oversee the end-to-end user experience for workplace productivity GenAI tools, including M365 Copilot, Microsoft Copilot, OpenAI's ChatGPT Enterprise, Teams Premium, and internally developed capabilities.
- →Establish, develop, and deliver end-user education and training programs for generative AI solutions aimed at improving workplace productivity.
- →Help monitor the request and provisioning process for GenAI capabilities, considering risk, legal, compliance, and other constraints and standards.
- →Host workshops, pilot sessions, office hours, and other forums to drive the usage and adoption of these tools.
- →Host discovery sessions with user groups to determine where GenAI or other tools can help refine business processes.
- →Establish and facilitate a community of practice for workplace productivity GenAI tools.
- →Develop and facilitate a service transition plan to ensure support teams are prepared for changes.
- →Manage reporting and data visualization dashboards to report on usage and adoption.
- →Provide support to users through responding to queries and sharing information about changes.
Requirements
- ✓Experience with GenAI tools and workplace productivity solutions.
- ✓Strong understanding of user experience principles.
- ✓Ability to develop and deliver training programs.
- ✓Knowledge of risk, legal, and compliance considerations in technology implementation.
- ✓Experience with data visualization and reporting tools.
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
