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SeniorFull-timeAI
Salary Range
$59,670 - $80,730 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Service Operations Analyst supports the day‑to‑day health and continuous improvement of IT services. This role focuses on coordinating Problem Management activities, following up on root cause analysis (RCA), and delivering clear reporting and insights. You will also support Change Management and release coordination while helping teams work more efficiently through automation and AI‑enabled solutions. This is a collaborative role where your work helps improve visibility, consistency, and service reliability across the organization. You will report to the Director of AppOps.
Responsibilities
• Coordinate Problem Management activities, including tracking problem records, actions, and closure steps.
• Schedule and support RCA sessions, ensuring outcomes and follow‑ups are clearly documented.
• Monitor corrective actions to ensure ownership, progress, and completion.
• Create and maintain dashboards and reports to share operational insights and trends.
• Support Change Management by reviewing change records and coordinating change and release activities.
• Identify opportunities to improve processes through automation, better tools, and AI‑assisted solutions.
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
