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Entry LevelFull-timeRust
Salary Range
$11,475 - $15,525 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Technical Support Analyst 1 professional delivers empathetic, solutions‑focused software support to clients, ensuring a positive experience during both routine inquiries and urgent situations. You will center on clear communication, thoughtful problem‑solving, and collaboration with our teams to resolve issues. Technical Support Analyst 1 team member contributes to a culture of learning, accessibility, and trust by educating clients, documenting solutions, and supporting continuous improvement in our products and services. You will report to our Client Services Operations Director.
Responsibilities
• Provide troubleshooting and resolution for software, product, and technical issues.
• Assess the scope and severity of client requests, ensuring appropriate prioritization and follow‑through.
• Communicate clearly and professionally with clients through phone, email, and other support channels.
• Log and maintain all client interactions and case details within the CRM system (Salesforce).
• Escalate complex cases to the appropriate technical or product teams.
• Facilitate knowledge articles to support client self‑service and internal team learning. 
 
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
