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Mid LevelFull-timeGo
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a detail-oriented and driven Customer Experience Manager to join our team. This role focuses on providing an extraordinary experience to people applying for and using our Aven credit card.
Key Responsibilities
- →Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
- →Documenting & logging issues, customer compliments & complaints
- →Working with customers to help them through our application flow when required
- →Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Requirements
- ✓At least 2 years of experience in a US Loan or Mortgage account handling document review and verification tasks
- ✓Experience in customer-facing roles in a loan or mortgage account
- ✓Superb communication, collaboration, and problem-solving skills
- ✓Proficiency, speed, and accuracy in written communication
- ✓Fluency, clarity, and good diction in English
- ✓Great organizational skills & time management abilities
- ✓Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
- ✓Detail-oriented - being correct about the details matters in our financial services company
