Technical Support Specialist at Facilityos

ABOUT FACILITYOS FacilityOS is a dynamic and innovative B2B SaaS company headquartered in the heart of Toronto's vibrant tech ecosystem. We are on a high-growth trajectory, providing a market-leading platform that helps businesses improve their safety, security, compliance, and efficiency across many critical facility touchpoints. We are a team of passionate, driven individuals committed to excellence, innovation, and redefining our industry. At FacilityOS, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Our company is growing, and we are looking for a highly motivated and friendly individual to help us support our employees in the IT Support Specialist role. As an IT Support Specialist, you will be a member of the IT Department, serving as the primary point of contact for internal support requests. In addition to troubleshooting and providing day‑to‑day support, you will assist with ensuring the reliable operation of applications, workstations, network connectivity, and IT systems. This position requires strong communication with cross‑functional teams, resourcefulness, and excellent problem‑solving skills. Candidates must be team‑oriented and process‑driven. The role also calls for solid technical knowledge of computer networks, hardware, Microsoft and Apple products, and the ability to apply that knowledge. The role is based in our Toronto location, and it is an on-site position. In this role you will be reporting to IT Leadership. Essential Functions may include but not limited to: · Communicate with employees to diagnose technical issues in-person and remotely, and assist them in using our set of applications and systems · Set up workstations, manage user access, and support employee onboarding and offboarding · Monitor and resolve support requests, ensuring timely responses, providing step-by-step instructions to employees, and making sure all requests are either resolved or transferred to the correct team · Collaborate with engineers and department leaders to find solutions to more complex issues · Use IT management tools (MDM, identity, ticketing systems) to support reliable day to day IT operations · Research, verify, and document systems issues · Demonstrate commitment to continuous learning and professional development to expand technical knowledge and skills · Monitor AI-driven support workflows and ensure accurate triage and escalation of tickets Perform other duties as requested Requirements: · Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience · 2–4 years of hands-on experience in IT Support, ideally within a B2B SaaS environment · Strong troubleshooting skills across hardware, operating systems (Windows, macOS, iOS), networking equipment, and enterprise applications · Exposure to automation tools, scripting, and AI-driven solutions is an asset · Understanding of IT security fundamentals (e.g., MFA, device security, access control) · Strong interpersonal, communication, and stakeholder management skills with experience supporting both technical and non-technical teams · Ability to thrive in a dynamic, fast-paced environment while balancing multiple priorities with attention to detail · Self-driven and capable of working independently with minimal supervision · Excellent documentation skills, with a track record of creating clear processes and knowledge resources · Professional certifications such as Microsoft O365, Azure, CompTIA, or ITIL are an asset Why work at FacilityOS? We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides: 🩺Comprehensive health coverage 🏠A Hybrid work environment 💡Opportunity for advancement and growth 🍕 Catered Events, Snacks, Drinks – You won’t go Hungry! 🥳 Birthday and Life Celebrations 🎉 Two annual parties in a year FacilityOS Commitment We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs. Please note that all candidates must be legally eligible to work in Canada or United States. Background and Reference Checks Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here [Upgrade to PRO to see link] FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.