IT Support Specialist - London at Legora

ABOUT US Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW? ABOUT THE TEAM The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT's front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms. Our work keeps every employee unblocked and every new joiner set up for day one. WHAT YOU'LL BE DOING - Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths. - Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team. - Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2. - Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path. - Administer macOS endpoints day-to-day and operate the access provisioning toolkit. WHO YOU ARE - 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work. - A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom. - Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk. - Detailed service orientation — you genuinely care about employees being unblocked, and you're patient and clear when explaining things to non-technical colleagues. - Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time. OPTIONAL EXPERIENCES - Hands-on macOS administration at scale (MDM, configuration profiles, security baselines). - Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy). - Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1. - Identity and access fundamentals — access reviews and zero-trust patterns. - Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike. - Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.