Program Manager, Marketplace Operations at Faire

About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role The Marketplace Operations (MOps) team at Faire is responsible for building scalable operational processes that help our brands and retailers succeed and drive long-term, sustainable marketplace growth. We are looking for an experienced Program Manager to support complex, cross-functional initiatives that sit at the core of marketplace operations. This is a highly execution-focused role that requires strong program leadership, sharp analytical and operational instincts, and excellent stakeholder management. What you’ll do • Build and scale new programs from the ground up while also optimizing existing operational processes. You'll leverage the latest AI and workflow automation solutions to drive efficiency, accuracy, and long-term scalability where possible. • Define success metrics and monitoring systems in partnership with Strategy & Analytics, ensuring program performance, accountability, and continuous improvement. • Develop clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that provide consistency and quality across programs. • Work with BPO and vendor partners to ensure high-quality delivery at scale, including onboarding, training, performance oversight, and ongoing improvements. • Partner cross-functionally with key teams -- including Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science -- to align on goals, program design, and execution across discovery, pilot, and scale phases. • Identify risks, surface insights, and drive day-to-day project coordination to keep programs on track and continuously improving. Qualifications • 5+ years of experience in program management or related fields (e.g., consulting, operations, project management or product operations), ideally within a technology, marketplace, or platform business. • Experience managing cross-functional projects with measurable impact, including planning, execution, and stakeholder coordination. • Exposure to scaling operations through a combination of workflow automation and orchestration tooling (e.g., Zapier, Workato, Airflow, Google App Script, etc.), AI solutions, and effective use of BPO/vendor partnerships. • Excellent communication and stakeholder management skills; able to influence across technical and non-technical teams. • Strong analytical skills, with comfort pulling, interpreting, and acting on large datasets using Excel/Google Sheets, and BI tools (Looker, Tableau, Mode; SQL familiarity is a plus). • Ability to bring structure to ambiguity, manage competing priorities, and operate in a fast-paced environment. Salary Range San Francisco, CA: The pay range for this role is $130,500 - 179,500 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future. Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Why you’ll love working at Faire • We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process. • We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners. • We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy. • We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality. Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog. Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ([Upgrade to PRO to see link] Privacy For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice ([Upgrade to PRO to see link]