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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Desktop Support Engineer to join our internal IT team at FanDuel Group. This role plays a key part in keeping our teams productive and supported in a fast-moving environment.
Key Responsibilities
- βProvide Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and common business applications
- βSupport employee onboarding and offboarding, including device setup and access coordination
- βTroubleshoot hardware, software, and access-related issues, escalating where appropriate
- βAssist with the deployment, tracking, and inventory management of IT assets
- βSupport meetings, trainings, and company events, including AV and equipment setup
- βFollow documented IT processes, procedures, and security guidelines
- βContribute to continuous improvement of IT support processes and documentation
Requirements
- βExperience in an IT support, service desk, or customer-facing technical role OR a recent graduate with a relevant degree or strong interest in IT support
- βStrong communication skills and a collaborative, team-focused approach
- βA problem-solving mindset with attention to detail and a willingness to learn
- βComfortable supporting end-user devices, operating systems, and business applications
- βExperience supporting macOS environments is a strong plus
- βWillingness to work on site 3-5 days per week (Edinburgh)
Benefits
- β Interesting work in a fast-paced industry
- β Opportunities for personal development and career growth
- β A sense of belonging and teamwork
- β Trusting work environment with autonomy
- β Comprehensive financial package including salary, bonus, pension, private healthcare, share save scheme, flexible working, and holiday policy
