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ManagerFull-timeAWS
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a VIP Account Manager to join our team at FanDuel Group. This role focuses on managing high-net-worth customers and building strong relationships to increase their loyalty.
Key Responsibilities
- →Manage and retain a portfolio of High Value Players
- →Provide an enhanced, proactive, one-stop service to encourage loyalty
- →Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
- →Collect and document customer profiles
- →Develop relationships and offer tailored rewards through regular correspondence
- →Meet pre-determined productivity, quality, and Service Level Agreement targets
- →Provide detailed reports on your Customer Portfolio, highlighting satisfaction rates and product feedback
- →Monitor individual customer performance to ensure bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
- →Meet and host VIPs at hospitality events
- →Deliver against company responsible gaming protocols
- →Mentor and develop VIP Hosts within the team
Requirements
- ✓Minimum 2 years of experience in a high-end customer service field preferred
- ✓Excellent verbal and written communication skills
- ✓Business-to-customer sales experience preferred
- ✓Knowledge of the online gaming industry essential
- ✓Passionate about providing top-level service
- ✓Confident, people-focused personality
- ✓Excellent analytical skills and experience with Excel
- ✓Strives to meet targets and deadlines
- ✓Excellent organizational and planning skills
- ✓Understanding of marketing processes preferred
- ✓Willing and able to work non-traditional business hours
- ✓Travel for this role is expected around 25% of the time
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