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Mid LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Tech Support Engineer with a strong focus on advanced troubleshooting to join our team at Fever, the world’s leading tech platform for culture and live entertainment. This key operational role involves conducting deep-dive root cause analysis and managing the incident lifecycle until resolution.
Key Responsibilities
- →Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing thorough investigation, data gathering, and log analysis to pinpoint the root cause of complex system issues.
- →Engineering Escalation Management: Prepare high-quality, detailed bug reports for the Engineering team, documenting all troubleshooting steps taken and concrete data findings.
- →Resolution and Closure: Resolve issues directly whenever possible, such as data correction, implementing workarounds, or configuration fixes.
- →Internal Collaboration: Work closely with Engineering, Product, and QA teams to validate solutions, test fixes, and contribute to the continuous improvement of the platform's stability and support documentation.
Requirements
- ✓Enjoys tackling complex technical problems and digging into intricate details.
- ✓Is proactive in seeking solutions and developing effective workarounds.
- ✓Possesses excellent technical documentation and communication skills.
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