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Mid LevelFull-timeGo
Salary Range
CA$50,000 - CA$60,000 /year
About the Role
Fig is a fintech startup revolutionizing the lending industry in Canada, named Consumer Lender of the Year in 2024. We're seeking a Bilingual Customer Experience Specialist who will be the voice of our customers, supporting B2C customers through their journey.
Key Responsibilities
- →Be the customer champion, understanding needs and helping customers find solutions
- →Support customers through various channels (phone, email, chat) with questions about products and applications
- →Keep up to date with product changes and enhancements
- →Identify potential bugs and product enhancements through customer feedback
- →Utilize internal tools like Salesforce, Freshdesk, Onfido, and Flinks for troubleshooting
- →Follow internal workflows with strong attention to detail
- →Drive positive change by sharing feedback and insights
- →Analyze customer interactions to identify trends and improvement opportunities
- →Partner with the Product team to translate feedback into actionable insights
Requirements
- ✓Fully bilingual in English and French with exceptional communication skills
- ✓Excellent problem-solving and troubleshooting abilities
- ✓Strong communicator, clear and concise in all channels
- ✓Empathetic, understanding borrower perspectives and priorities
- ✓Eager to learn and enhance skills
- ✓Adaptable to change and collaborative work environment
- ✓Analytical mindset with ability to work with data and dashboards
Benefits
- ★Unique opportunity to impact customer experience in a growing company
- ★Competitive compensation
- ★Retirement savings program with employer matching
- ★Comprehensive medical, dental, and vision insurance
- ★Health and wellness spending accounts
- ★Generous time off
- ★Parental top-up
- ★Continuing education stipend
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