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Mid LevelFull-timeAI
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. This hands-on role will partner closely with the IT Manager to deliver reliable end-user support and maintain a secure, compliant IT environment in a fast-growing SaaS company.
Key Responsibilities
- →Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.
- →Troubleshoot and resolve technical issues for users across multiple regions and time zones.
- →Manage and resolve IT tickets with defined SLAs.
- →Configure and provision laptops and devices using MDM tools.
- →Create, modify and deactivate user accounts across business applications.
- →Maintain accurate device inventory and asset tracking records.
- →Support and administer tools such as Google Workspace, Slack, Jira, Zoom, and 1Password.
- →Ensure endpoints meet security baselines and support compliance reporting.
- →Participate in IT-related projects tied to scaling, automation, and compliance.
- →Maintain IT process documentation, how-to guides, and SOPs.
Requirements
- ✓5-8 years of IT support or systems support experience.
- ✓Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.
- ✓Strong understanding of Google Workspace and Microsoft 365 Administration.
- ✓Experience with MDM tools (Rippling, Intune, Jamf, Kandji).
- ✓Basic knowledge of networking (DNS, VPN, Wi-Fi).
- ✓Strong communication and problem-solving skills.
- ✓Nice-to-Have Skills
- ✓Experience with SOC 2, ISO 27001, or similar compliance frameworks.
- ✓CompTIA Security+ and Google Cybersecurity Professional Certificates.
- ✓Familiarity with Snowflake, Jira admin, automation tools, or scripting.
- ✓Experience working in fast-paced SaaS or startup environments.
