Product Operations Analyst at Firebirdmusic

ABOUT THE ROLE This role is critical to the success of the Data & Analytics team. They will help transform the data needs from various partners in the music industry into actionable solutions. They will also manage the day-to-day progress towards building new reports, dashboards and other solutions. This person will be a team player who understands their role in driving the success of the broader team through collaboration, communication and a solution-focused approach. KEY RESPONSIBILITIES - Product Launch & Release Management: Experience working in a team using agile software development methodology. Coordinate product releases, ensuring that all stakeholders are aligned, timelines are adhered to, and that pre- and post-launch processes are executed smoothly. Develop go-to-market operational plans in collaboration with product management, ensuring readiness across all functions. Monitor product releases and identify any potential issues, coordinating troubleshooting and communication efforts. - Cross-functional Collaboration & Communication: Serve as a liaison between product management, engineering, and other areas to facilitate seamless communication and project execution. Support product teams with resource allocation, project scheduling, and coordination of key deliverables. Collaborate with product management to gather, prioritize, and share customer feedback. - Tool Management & Documentation: Implement and maintain tools and systems that enhance product operations, including project management software, data platforms, and feedback management tools. Maintain up-to-date documentation of product processes, requirements, workflows, and best practices for reference and training purposes. QUALIFICATIONS Required: - Professional Experience: 2+ years of experience in operations, project management, product management, or related roles. Music industry experience is preferred. Proven experience working in cross-functional teams and managing complex projects. - Analytical Mindset: Ability to interpret data and derive actionable insights for product improvement. Strong analytical skills, with experience in data analysis and performance reporting. - Process-Oriented: Skilled at establishing efficient workflows and optimizing product lifecycle processes. Excellent project management skills, with attention to detail and the ability to multitask. - Collaborative Nature: Adept at working cross-functionally and ensuring all teams have the necessary information and tools. Exceptional communication and interpersonal skills to facilitate collaboration across diverse teams. Familiarity with agile methodologies and experience in a fast-paced environment. - Proactive Problem Solver: Capable of anticipating challenges and addressing issues before they impact product success. - Adaptability: Ability to work independently and as part of a team, manage multiple projects simultaneously, work under pressure, and meet deadlines. Preferred: - Experience with Agile Software Development: Has worked as an analyst, scrum master, product owner in software development. Coordinate product releases, ensuring that all stakeholders are aligned, timelines are adhered to, and that pre- and post-launch processes are executed smoothly. Develop go-to-market operational plans in collaboration with product management, ensuring readiness across all functions. Monitor product releases and identify any potential issues, coordinating troubleshooting and communication efforts. - Familiarity with Key Tools: Knowledge of SQL, python, Airtable, Power BI, Monday.com [Upgrade to PRO to see link] - Passion for Music: Passion for music and the music industry is a plus. ABOUT FIREBIRD Firebird is a next generation music company providing career and brand guidance to over 1,000 artists worldwide to help them develop and grow broader global audiences and build longer lasting, higher impact, more profitable careers. Redefining the intersection of music, technology and finance, Firebird has rich expertise across the spectrum of artist management and intellectual property creation, from traditional endeavors like touring and recording, to cutting edge marketing and consumer product development, to emerging digital platforms from gaming to AI. Firebird’s roster of partners includes some of the most important companies across the various aspects of the music landscape today including Red Light Management, Mick Management, Transgressive, Defected, Ntertain, Tape Room, Easier Said and many more. JOIN US! We're a team of ~40 music industry veterans, data nerds, operators, and builders who really love music. We put artists first because when they win, we all win. That simple principle guides everything we do. We have teams in New York, Los Angeles, and London supporting artists around the world. We're at that exciting growth stage where what you build and who you help break will shape the next era of this company and the industry. HOW WE TAKE CARE OF THE FLOCK - Ownership: Equity participation for everyone - Health & Wealth: Comprehensive health, dental, and vision insurance plus 401(k) with company match - Performance Rewards: Annual bonuses tied to results - Flexibility: Flexible PTO and hybrid in-office schedules for those in NYC - Access: Live shows, festivals, and the music community you're helping create - Growth: Learn from people who've built careers at majors, independents, and startups WHO WE HIRE We hire based on talent, passion, and potential. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.