Customer Success Specialist at Fireflyon

FIREFLY Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami.   Firefly empowers our employees to thrive by embracing their authentic selves, fostering a culture of individuality, and celebrating diversity. We believe that when you can be yourself at work, you can bring your best to the table. We value your unique perspectives and contributions, recognizing that every idea, no matter how unconventional, has the potential to drive innovation and progress.   Join us, and discover a workplace where you can truly be yourself, make a meaningful impact, and boldly explore new horizons.   Drive the light, accelerate innovation, steer with authenticity! MAIN RESPONSIBILITIES: • Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis • Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery • Assist in RFP development, proposal creation, and campaign strategy • Provide day-to-day client support while building strong relationship management skills • Participate in client meetings and support client communications as needed • Support Account Executives on active accounts and assist with sales-related communications when needed • Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting • Analyze campaign performance and contribute to client-facing insights and recommendations • Identify opportunities for account growth and support upsell/cross-sell initiatives • Gather client feedback and communicate insights internally to improve offerings GROWTH & DEVELOPMENT: • Build a strong foundation in campaign execution, client services, and revenue operations • Gain exposure to sales strategy, client communication, and proposal development through cross-functional collaboration with Account Executives and sales leadership • Gradually take on increased responsibility in client communication and relationship ownership • Develop core skills in strategic communication, storytelling, and client support within a fast-paced advertising environment REQUIREMENTS: • 0–3 years of experience in customer success, sales support, account management, or similar roles • Interest in developing client-facing relationship management and sales support experience • Interest in pursuing a career in sales and becoming an Account Executive is preferred • Strong communication skills and confidence interacting with clients • Highly organized with strong attention to detail and ability to manage multiple priorities • Comfortable in a fast-paced, revenue-driven environment • Proactive, curious, and eager to learn both operational and client-facing aspects of the business • Strong problem-solving skills and collaborative mindset • Ability to work cross-functionally with sales, marketing, operations, product, and creative teams • Understanding of digital and/or out-of-home advertising is a plus • Programmatic advertising experience is a plus Firefly Is An Equal Opportunity Employer. All applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability. To all recruitment agencies: Firefly does not accept agency and unsolicited resumes. Please do not forward resumes to our Firefly employees or any company locations. Firefly is not responsible for any fees related to unsolicited resumes.