Customer Experience Operations Intern at Firemon

<div> <p>FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment.<br><br>You’ll work alongside experienced professionals while contributing to projects that improve efficiency, customer experience, and operational visibility across the business.</p> </div> What you'll do • Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools • Support CX leadership with operational initiatives, reporting, and AI-focused projects • Help optimize workflows and improve operational processes • Assist with integrations and automation efforts using APIs and webhooks • Contribute to reporting dashboards and data analysis using SQL and Python • Support the design of AI prompts and conversational logic for customer-facing chatbot experiences • Collaborate cross-functionally with teams across the organisation What we're looking for • Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies • Basic knowledge of SQL and/or Python • Familiarity with APIs, webhooks, or automation tools is a plus • Strong problem-solving mindset and attention to detail • Curious, proactive, and eager to learn • Strong communication and collaboration skills