Operations Manager at Flexport

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence. This role requires a leader who can "wear many hats"—one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone. What You'll Do • Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal. • Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery. • Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality. • Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients. • Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement. • Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives. • Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team. What You’ll Need • 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams. • Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air). • Bachelor’s degree in Supply Chain, Logistics, or a related field. • A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes. • The ability to pivot between strategic vision and tactical execution. • Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent. • Excitement for building a best-in-class operational structure within a high-growth, dynamic environment. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.