Growth Customer Success Manager - FAN at Flock%20safety

Flock%20safety

Remote - USA·7h ago

ManagerFull-timeRustReactSpringGitAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Growth Customer Success Manager for the Flock Advisory Network (FAN) to drive retention and sustainable growth across scaled customer segments including Community Safety, Commercial, and Law Enforcement customers. This role requires disciplined judgment, strong prioritization, and signal-driven execution in a data-rich, high-volume environment.

Key Responsibilities

→Help define and refine what “retention-ready” and “expansion-ready” look like within FAN by analyzing customer telemetry
→Use AI-assisted tools and automation to improve efficiency and quality of work
→Own a defined portfolio within FAN and execute targeted customer interventions to protect retention
→Standardize how growth readiness is surfaced and communicated
→Work closely with Customer Success Operations, Enablement, Product, and Sales to refine workflows

Requirements

✓Experience in Customer Success, Account Management, or a commercial post-sales role within a SaaS environment
✓Strong understanding of customer lifecycle management, retention dynamics, and growth patterns
✓Comfort working with data, dashboards, and customer telemetry to inform decisions
✓Hands-on experience using modern CS and CRM platforms
✓Experience using AI-assisted tools to improve productivity and communication quality
✓Strong customer-facing communication skills