Sales Operations Analyst at Flock%20safety

WHO IS FLOCK? Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY At Flock, our ambition is to scale our business to beyond $1B in annual recurring revenue and beyond. To do that will require a sales operations transformation to drive more efficient and potent operations capabilities at scale. Underpinning that transformation is a business built over the past 7 years, grown organically and through acquisition. We are seeking a detail-oriented Sales Operations Analyst to join our Revenue Operations team. In this role, you will be at the center of supporting Sales and Marketing teams by resolving operations tickets in our Jira queue and maintaining the lead routing framework critical to our business processes. As a trusted partner to stakeholders, you will troubleshoot and resolve routing issues, monitor fallout, and ensure that every lead is handled efficiently and accurately. This P3 individual contributor position is ideal for someone who leverages technical acumen, demonstrates a strong customer-service mindset, and thrives in a fast-paced environment—driving operational excellence in day-to-day execution without direct people management. Your expertise will directly shape the success of our sales workflow by maintaining seamless processes and enabling Sales team success THE SKILLSET - 2+ years of experience in Sales Operations, Revenue Operations, Finance, or a related field—ideally with exposure to technical ticket management (e.g., Jira). - Strong familiarity with sales lead routing platforms (e.g., Salesforce, Chili Piper, LeanData) and experience maintaining or troubleshooting workflow rules. - Demonstrated ability to analyze data, identify issues, and propose actionable solutions within a sales process environment. - Effective communication and collaboration skills in cross-functional teams (Sales, Marketing, Revenue Operations). - Ability to work independently, manage competing priorities, and maintain attention to detail in a fast-paced setting. - Strong analytical skills with mastery of Salesforce (or equivalent CRM), advanced Excel/Google Sheets. Experience with BI Tools (Tableau, Sigma, etc.) a plus - Exceptional executive communication skills — able to simplify complex analyses into clear recommendations. - Experience in high-growth SaaS or technology environments preferred. - Comfortable working in ambiguity and shifting between high-level strategy and hands-on execution. - Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes - Excellent problem-solving and analytical skills - Ability to manage across boundaries and communicate effectively, particularly working with Sales and Marketing teams - Experience with Salesforce or similar CRM Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 DAYS AT FLOCK We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days - Deeply familiarize yourself with Flock Safety’s value proposition, public safety platform, product suite, and go-to-market model. - Engage in onboarding with the Revenue Operations team; clarify reporting lines and understand the expectations of your direct manager (Director, Sales Operations). - Learn day-to-day workflows, focusing on key tools (Salesforce, Zoominfo, LeanData, Jira, Gong, Rattle, Clari) and documentation processes. - Begin active management of incoming Sales Operations tickets in Jira The First 60 Days - Resolve Sales Operations tickets independently and track recurring/complex issues to spot process improvements. - Own regular audits for routing rules, lead assignments, and fallout reports. - Present audit findings and recommend ways to improve efficiency and accuracy. Document recurring root causes of fallout and suggest initial solutions. - Partner with platform admins to test routing logic, apply stakeholder feedback, and document troubleshooting steps (favoring no-code/low-code automation). 90 Days & Beyond - Manage day-to-day sales operations support, including timely ticket resolution and smooth onboarding/offboarding. - Launch improvements to routing logic, fallout monitoring, and automation. - Build reports for leadership on process metrics, bottlenecks, and outcomes. - Maintain and refine documentation for workflows, checklists, and troubleshooting - Partner with Sales and Marketing to ensure efficient lead routing and follow-up. SALARY & EQUITY In this role, you’ll receive a starting salary between $70,000 and $100,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. LOCATION We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Boston, Chicago, Denver, Los Angeles, New York City, San Francisco, and Austin. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States. THE PERKS 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits [Upgrade to PRO to see link] plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven [Upgrade to PRO to see link] a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop [Upgrade to PRO to see link] to provide our employees with caregiver support. 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at [Upgrade to PRO to see contact]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com [Upgrade to PRO to see link] We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to [Upgrade to PRO to see contact]