Technical Program Manager, Facility Operations at Fluidstack

ABOUT FLUIDSTACK At Fluidstack, we build the compute, data centers, and power that will fuel artificial superintelligence. We supply GWs of compute capabilities to the world’s biggest AI Labs at industry-defining speeds. Our team is small, fast, and obsessed with quality. We own outcomes end-to-end, challenge assumptions, and treat our customers' problems as our own. No task is beneath anyone here. There are a few thousand people who will shape the trajectory of superintelligence. Come and be one of them. ABOUT THE ROLE We are seeking an experienced TPM to own and drive the competency development, qualification, and operational readiness of our critical facilities operations workforce. This role is primarily responsible for building and sustaining a world-class program for data center operations staff — ensuring every technician and engineer is fully trained, qualified, and confident to operate complex critical infrastructure systems safely and effectively. In addition to the training mandate, this role carries program management responsibility for key operational programs including planned maintenance governance, MOP/EOP/AOP oversight, and change management — providing the technical grounding needed to develop and validate operationally accurate training content. The ideal candidate is a technically deep, who has come up through data center or mission-critical facility operations and now channels that expertise into building the next generation of operations professionals. RESPONSIBILITIES - Own the full lifecycle of the Operations Training Program — from needs assessment and curriculum design through delivery, evaluation, and continuous improvement across all operations roles (CFT, DCOE, Shift Lead, Facilities Management). - Convert vendor manuals, OEM documentation, SOPs, MOPs, and engineering specifications into structured training content including instructor-led courses, hands-on labs, scenario-based simulations, job aids, and e-learning modules. - Develop and manage a new hire onboarding program covering site orientation, systems familiarization, safety fundamentals, and progressive task qualification; implement a TMS/LMS to track completion, qualification status, and certification compliance. - Manage all recurring training requirements including NFPA 70E, LOTO, emergency response, and equipment-specific recertifications; design and facilitate emergency drills simulating loss of utility power, UPS bypass, generator transfer failure, and cooling alarms. - Manage the site's PM program, MOP/EOP/AOP quality gate, and change management process for infrastructure modifications including risk assessments, cross-functional review, and post-work documentation updates. - Lead RCAs and after-action reviews following incidents; translate findings into updated procedures and targeted training content; track and report KPIs including PM completion rates, time-to-competency, certification compliance, and corrective work order backlog. BASIC QUALIFICATIONS - Bachelor's degree in Facilities Management, Electrical or Mechanical Engineering Technology, Organizational Development, Instructional Design, or a related field — OR equivalent combination of education and directly relevant experience. - Minimum 7 years of experience in critical facilities or data center operations, with at least 3 years in a training management, workforce development, or operations leadership role. - Deep technical knowledge of data center critical infrastructure systems including: - Power: Utility feeds, transformers, switchgear, generators, ATS/STS, UPS systems, PDUs, RPPs, and busway distribution. - Cooling: Chillers, cooling towers, CRACs/CRAHs, in-row cooling, CDUs (liquid cooling), and economizers. - Controls & Monitoring: BMS/BAS, DCIM, EPMS, SCADA, and environmental monitoring platforms. - Life Safety: Pre-action fire suppression, clean agent systems (FM-200/Novec 1230), fire alarm panels (NFPA 72), and emergency lighting. - Proven track record of building and running operations training programs from the ground up, including curriculum development, LMS/TMS administration, and hands-on competency qualification frameworks. - Strong familiarity with NFPA 70E, OSHA 29 CFR 1910 (General Industry), Uptime Institute Tier Operational Sustainability standards, and ASHRAE thermal guidelines. - Experience with MOP/EOP/AOP development and governance in a Tier III or Tier IV data center environment. - Proficiency with CMMS platforms (Maximo, SAP PM, ServiceNow, or equivalent) and Microsoft Office Suite. - Outstanding communication, facilitation, and people development skills — equally comfortable in a classroom, on the data center floor, and in front of senior leadership. PREFERRED QUALIFICATIONS - ATD (Association for Talent Development) certification or equivalent instructional design credential (CPTD, CPLP). - Uptime Institute Accredited Operations Specialist (AOS) or Accredited Tier Designer (ATD) certification. - Certified Data Centre Professional (CDCP) or Certified Data Centre Manager (CDCM). - Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and LMS platforms (e.g., Workday Learning, Cornerstone, TalentLMS). - Project Management Professional (PMP) or equivalent certification. - BICSI Data Center Design Consultant (DCDC) or equivalent. - Experience supporting data center commissioning (Cx) programs including IST development and functional test script execution. - Hyperscale, colocation, or enterprise data center experience at multi-site or campus scale. - Background as a field operator, technician, or operations engineer prior to moving into a training/management role is strongly preferred. BENEFITS - Competitive total compensation package (cash + equity). - Retirement or pension plan, in line with local norms. - Health, dental, and vision insurance. - Generous PTO policy, in line with local norms. The base salary range for this position is $150,000 - $250,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options. We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. You will receive a confirmation email once your application has successfully been accepted. If there is an error with your submission and you did not receive a confirmation email, please email [Upgrade to PRO to see contact] with your resume/CV, the role you've applied for, and the date you submitted your application-- someone from our recruiting team will be in touch.