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SeniorFull-time
Salary Range
$48,841 - $66,079 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Opportunity: 
Flywire is seeking an experienced, self-motivated Implementation Consultant to join our dynamic and growing global team. The Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SaaS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!
Key Responsibility:
As a subject matter expert the Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.
• Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
• Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering 
• Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
• Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products
• Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
• Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an innovative culture and customer experience every day
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About Flywire1
Flywire1 operates at the intersection of technology and financial services, specializing in innovative digital payment solutions. The company focuses on simplifying cross-border transactions, particularly in the education and healthcare sectors, where complex payment processes are common. While the exact founding date and location are not explicitly stated, the name "Flywire1" suggests a forward-thinking approach to global payments, likely established in the modern era of digital finance. The company leverages technology to bridge gaps between international students, institutions, and healthcare providers, facilitating seamless financial exchanges across borders. Flywire1 offers a suite of payment products and services designed to streamline international transactions. Its core offerings include online payment platforms, currency conversion tools, and secure payment gateways that support multiple currencies and payment methods. Key features include real-time transaction tracking, compliance with international financial regulations, and personalized customer support. The company primarily targets educational institutions, healthcare providers, and students or patients requiring international payments, ensuring these groups can manage fees, tuition, and medical expenses efficiently and securely. Its solutions are particularly valued for reducing administrative burdens and enhancing the user experience in high-stakes financial scenarios.
