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Customer Success Manager- Secondary Education East Coast (USA Remote) at TurnitinLLC
TurnitinLLCAtlanta, GA, us·8h ago
SeniorFull-timeRustGo
Salary Range
$71,825 - $97,175 /year
This salary is estimated based on similar roles. The actual salary may vary.
We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping Secondary educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.
Key Responsibilities:
• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
• Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.
• Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.
• Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success.
• Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.
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About TurnitinLLC
TurnitinLLC is a leading technology company specializing in academic integrity and educational assessment solutions. Headquartered in the United States, the company has been at the forefront of digital education tools since its inception, providing innovative platforms to support educators and students in higher education and K-12 settings. TurnitinLLC leverages advanced technology to address challenges in plagiarism detection, feedback, and writing improvement, helping institutions maintain academic standards and foster student learning. The company’s flagship products include plagiarism detection software, digital grading tools, and originality checkers, all designed to streamline the assessment process and promote ethical scholarship. Key features such as AI-driven feedback, customizable rubrics, and integration with learning management systems make TurnitinLLC’s solutions highly adaptable to diverse educational environments. These tools primarily serve educators, academic institutions, and students, offering a comprehensive approach to evaluating written work while encouraging originality and skill development. TurnitinLLC has established itself as a trusted name in the educational technology sector, with a global presence and partnerships with thousands of institutions worldwide. The company’s commitment to innovation and academic integrity has earned it numerous accolades and a reputation for reliability. By continuously refining its technology to meet evolving educational needs, TurnitinLLC remains a pivotal resource for educators seeking to enhance learning outcomes and uphold the highest standards of academic honesty.
