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SeniorFull-timeAPI
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Opportunity
We are seeking a Software Support Specialist I, based within EST is highly preferred.
• Part of a team of three specialists who support 14,000+ active Invoiced accounts.
• Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers.
• Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features.
• Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member.
• Escalates complex issues to a Technical Software Support Specialist.
• Contributes to internal and customer-facing documentation.
• Available to assist the implementation and customer success teams with client questions about Invoiced.
• SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.
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About Flywire1
Flywire1 operates at the intersection of technology and financial services, specializing in innovative digital payment solutions. The company focuses on simplifying cross-border transactions, particularly in the education and healthcare sectors, where complex payment processes are common. While the exact founding date and location are not explicitly stated, the name "Flywire1" suggests a forward-thinking approach to global payments, likely established in the modern era of digital finance. The company leverages technology to bridge gaps between international students, institutions, and healthcare providers, facilitating seamless financial exchanges across borders. Flywire1 offers a suite of payment products and services designed to streamline international transactions. Its core offerings include online payment platforms, currency conversion tools, and secure payment gateways that support multiple currencies and payment methods. Key features include real-time transaction tracking, compliance with international financial regulations, and personalized customer support. The company primarily targets educational institutions, healthcare providers, and students or patients requiring international payments, ensuring these groups can manage fees, tuition, and medical expenses efficiently and securely. Its solutions are particularly valued for reducing administrative burdens and enhancing the user experience in high-stakes financial scenarios.
