SRE Manager at ForbesAdvisor

WHAT YOU’LL DO:  • Lead and manage production & non-production support ensuring high availability and system reliability • Drive SRE best practices including incident management, root cause analysis, and continuous improvement Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events. • Collaborate with SRE team members for design and development of observability practices like Dashboarding, Logging, Metrics, Tracing, etc. They aim to diagnose and troubleshoot issues proactively. • Collaborate with SRE team members to define Service Level Objectives (SLO) and agreements (SLA) of critical systems. They also monitor and maintain the uptime of these systems in-line with the defined SLOs and SLAs. • Identify and remove blockers, escalate appropriately, and continuous momentum of troubleshooting efforts. • Ensure adherence to established incident management processes and protocols. • Contribute to the improvement of incident response runbooks and documentation. • Own internal and external communications during major incidents. • Translate technical details into business-impact language (scope, severity, risk, ETA, confidence level). • Maintain clear and continuous communication with stakeholders during incidents, providing timely updates. • Ensure safe execution of mitigations, rollbacks, feature flags, and failovers • Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators. • Track and report on incident metrics, identifying patterns and areas for systemic improvement. • Augment Change Managers and / or Problem Managers as required in the performance of those responsibilities.