Head of Customer Support | DTC E-commerce | 100% Remote EU at Foxelligroup

Foxelligroup

Lithuania·3d ago

ExecutiveFull-timeAIAPI

Salary Range

$142,800 - $193,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Head of Customer Support to lead our department in delivering outstanding experiences and contributing to sales growth at Foxelli Group. This role offers the opportunity to transform customer interactions, build a feedback-driven system, and create a lasting impact.

Key Responsibilities

→Lead and mentor the customer support team to hit ambitious targets and maintain high standards
→Set, track, and exceed key metrics like response time, customer satisfaction, and sales conversion
→Ensure seamless, consistent communication across all channels while maintaining our brand voice
→Build a system that captures customer feedback and translates it into actionable insights for the marketing team
→Master tools like Gorgias, Yuma, and social media platforms to streamline support processes

Requirements

✓2+ years of leadership experience in support or sales teams
✓Strong skills in setting, managing, and achieving targets that drive both customer satisfaction and sales
✓Ability to identify potential issues and quickly develop effective solutions
✓Mastery in maintaining brand voice and driving customer interactions
✓eCommerce knowledge required, with experience in owning, managing, or working at an eCommerce company
✓Sales experience is highly appreciated