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ManagerFull-time
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an exceptional Account Manager to join our team at Fresha, the leading platform in the beauty and wellness market. This role involves building quality relationships with our salon base and driving the use of Fresha's various functionalities. This is a great opportunity for someone who enjoys working in a dynamic environment, working autonomously, showcasing their skills, and making an impact.
Key Responsibilities
- →Meet monetization KPIs and educate clients about the value of the Fresha platform.
- →Introduce, educate, and onboard clients to FreshaPay.
- →Help salons optimize their profiles and maximize revenue using Fresha tools.
- →Manage a portfolio of clients (Partners) and consult with them about their product usage based on their needs and business type.
- →Ensure an unparalleled customer experience by fostering positive relationships through video meetings to communicate Fresha features and benefits.
- →Create and maintain collaborative relationships with our sales and onboarding teams to ensure an incredible experience from the moment clients first engage with Fresha.
- →Collaborate with our product teams to ensure customer voice reaches our product team, crucial for improving future product versions and maintaining sector leadership.
- →Use consultative sales techniques to understand client needs and ensure clients maximize all platform features.
Requirements
- ✓More than 3 years of previous experience as an Account Manager.
- ✓Ability to adapt and achieve objectives.
- ✓Experience in using and analyzing data and reports effectively to improve performance.
- ✓Naturally proactive and inquisitive, with a desire to learn and constantly improve.
- ✓Previous experience in an outbound calling environment or a related sales position preferred.
- ✓Excellent written and spoken communication skills, capable of presenting to clients in Portuguese (ideally also at least one of Spanish, Italian, or Greek) via GoogleMeet.
- ✓Creative thinking and an open mind capable of problem-solving.
- ✓High ability to build fruitful relationships with clients.
- ✓Willingness to roll up sleeves and help the team when needed - we are a hyper-growth startup!
- ✓Desire to work in the beauty sector.
- ✓Initiative! Positive attitude and a 'yes, we can' mindset.
Desired Requirements
- ✓Fluency in English and Portuguese.
- ✓Previous experience in the beauty and wellness industry.
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