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DirectorFull-timeAgile
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Account Manager - Mid Market to join our team at Freshworks. This role focuses on building deep customer relationships and driving incremental business from existing customers by delivering value.
Key Responsibilities
- →Become the resident expert on the Freshworks platform and expand our cloud-based software usage in existing customers
- →Drive expansion through upsell and cross-sell to meet or exceed revenue targets
- →Demonstrate and sell value to key stakeholders within the accounts
- →Build a plan to maximize revenue and customer satisfaction within your accounts
- →Create and articulate compelling value conversations with C-Level stakeholders
- →Close large, complex deals involving multiple executive level stakeholders
- →Collaborate with and lead a cross-functional team to close large complex deals
- →Analyze sales/metrics data from your accounts to help evolve your strategy
- →Assist customers in identifying industry relevant use cases
- →Develop long-term strategic relationships with key accounts
- →Ensure satisfaction within your accounts
Requirements
- ✓Consultative sales approach with a successful track record of growing and onboarding clients
- ✓Polished presentation skills and ability to manage a pipeline of business opportunities
- ✓Experience delivering results against a quota
- ✓Self-starter with a growth mindset and willingness to learn and adapt
- ✓Ability to develop and execute against an account plan
- ✓Strong can-do attitude in an agile environment
- ✓Both sales and technical expertise
- ✓Engagement skills from CXO level to technical and operations staff
- ✓Exceptionally strong analytical thinking and communication skills
- ✓Experience managing complex sales cycles and negotiating win-win agreements
- ✓Ability to exceed activity, pipeline, and revenue goals on a quarterly basis
