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SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Enterprise Account Manager to join our team. This role focuses on building deep customer relationships and driving incremental business in existing Freshworks customers.
Key Responsibilities
- βBecome the resident expert on the Freshworks platform and expand our cloud-based software usage in existing customers
- βDrive expansion through upsell and cross-sell to meet or exceed revenue targets
- βProfessionally manage relationships with a portfolio of assigned accounts
- βDemonstrate value to key stakeholders within the accounts with Customer Success Plans and strategies
- βBuild a plan to maximize revenue and customer satisfaction within your accounts
- βGain a thorough understanding of assigned clientβs needs, objectives, and processes to ensure successful adoption and deployment of Freshworks products
- βCreate and articulate compelling value conversations with C-Level stakeholders while working in alignment with inside stakeholders
Requirements
- βSuccessful track record retaining, growing, and on-boarding clients
- βPolished presentation skills and consultative sales approach
- βExperience managing a pipeline of business opportunities
- βAbility to deliver results against a quota
- βDemonstrate behaviors associated with a high performance sales and customer success culture
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About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
