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SeniorFull-time
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Analytics Platform Team is seeking a Lead System/Data Engineer to implement technology roadmaps aligned with business needs and evolve platforms into cutting-edge technology offerings. You will work with a talented team to build platform services and collaborate with architects and Product Managers.
Key Responsibilities
- →Design, develop, and maintain data-intensive applications
- →Implement ETL pipelines for distributed data sources
- →Ensure availability, scalability, reliability, and performance of big data systems
- →Maintain 99.99% availability and 99.999% uptime of production systems
- →Plan and execute goals with a proven track record
- →Uphold strong engineering best practices
- →Assist Product Owners with planning and roadmaps
- →Communicate and coordinate with other teams across Freshworks
- →Mentor other engineers in the team
Requirements
- ✓Experience with ETL pipelines and distributed data sources
- ✓Strong background in big data systems and platform services
- ✓Ability to ensure high availability and performance of production systems
- ✓Proven track record in planning and executing goals
- ✓Commitment to engineering best practices
- ✓Experience in mentoring and leading engineering teams
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About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
