Lead - Inside Sales at Freshworks

We are seeking a highly motivated and customer-centric Senior Account Executive to join our growing inbound sales team focused on the ANZ/ EU market. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in ANZ/ EU. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers. Key Responsibilities Inbound Lead Management & Qualification: • Engage with a high volume of inbound leads from various marketing channels with speed and efficiency. • Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer. • Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.Full Sales Cycle Management: • Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure. • Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the ANZ/ EU audience.Revenue Generation & Quota Attainment: • Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals. • Forecast sales accurately and maintain a healthy pipeline coverage. • Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.Strategic Account Engagement: • Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process. • Navigate complex organizational structures and identify all relevant decision-makers and influencers. • Understand the competitive landscape and articulate our differentiating factors effectively.Collaboration & Communication: • Collaborate closely with the Marketing team to provide a tight feedback loop on lead quality and campaign effectiveness. • Work with Sales Development, Product, and Customer Success teams to ensure a seamless prospect and customer experience. • Maintain accurate and up-to-date records of all sales activities, pipeline, and customer information in the CRM system (e.g., Salesforce, HubSpot).Continuous Learning & Improvement: • Stay abreast of industry trends, market developments, and competitor activities, particularly within the ANZ/ EU market. • Continuously refine sales methodologies, product knowledge, and objection handling techniques. • Actively participate in sales training, workshops, and coaching sessions.