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SeniorFull-timeRust
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team in Utrecht. This role focuses on retaining and developing existing customers by acting as a strategic consultant and trusted advisor.
Key Responsibilities
- →Own the customer as the primary point of contact, demonstrate value and drive Freshworks adoption to achieve business goals
- →Work closely with the Account Manager to develop Account Plans for your customers
- →Partner with the Account Manager to help ensure expansion opportunities are identified and closed successfully
- →Work closely with professional services, support and partners to deliver seamless 360-degree support to meet customer needs
- →Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
- →Build credibility and relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy
- →Be passionate about the products, understand the outcomes the Freshworks product and its features deliver to customer's goals
- →Provide coaching and education to improve adoption of the Freshworks product
- →Identify successful customers and turn them into advocates
- →Introduce and implement new products and features to your customers based on needs
- →Collaborate with internal stakeholders to complete customer goals, be the ‘Voice of the Customer’ to provide visibility and/or escalations
Requirements
- ✓Strategic consulting experience
- ✓Strong understanding of customer needs and industry trends
- ✓Ability to build relationships with C-level stakeholders
- ✓Experience with customer success management
- ✓Knowledge of Freshworks platform or similar SaaS products
- ✓Excellent communication and presentation skills
- ✓Ability to quantify impact with value assessment frameworks and ROI models
- ✓Experience in coaching and education
- ✓Experience in identifying and turning customers into advocates
- ✓Ability to collaborate with internal stakeholders
