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SeniorFull-timeRustAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Fyxer is seeking a Customer Support Specialist to join their rapidly growing AI executive assistant company. This role involves handling customer support across multiple channels and contributing to process improvements.
Key Responsibilities
- →Own the front line of customer support across chat, email and video
- →Diagnose and troubleshoot complex technical issues
- →Identify patterns in customer issues and turn them into process improvements
- →Act as the connective tissue between Support, Sales, Product and Customer Success
- →Help shape how support scales as the company grows
Requirements
- ✓5+ years in customer or technical support within a B2B SaaS environment
- ✓Strong written and verbal communication skills
- ✓Strong troubleshooting skills
- ✓Curious, coachable, and driven to exceed goals
- ✓Startup-ready: adaptable, fast-moving, and hands-on
- ✓Experience with customer support tools such as Zendesk, Intercom, Jira, Linear
- ✓A genuine opinion and interest in AI and the future of work
Benefits
- ★Private medical coverage
- ★Pension plan
- ★Lunch provided everyday
Free to sign up. Takes 30 seconds.
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