Loading...
SeniorFull-time
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Success Specialist is responsible for ensuring a seamless post-sales experience for customers by managing the full contract lifecycle and supporting clients with administrative, billing, and service-related matters. This role requires strong attention to detail, excellent communication skills, and the ability to balance customer satisfaction with company interests.
Key Responsibilities
- →Oversee the full cycle of contract management, from KYC coordination to invoice control
- →Collect and validate documentation required for customer compliance checks or vendor verification processes
- →Gather necessary information from Sales and collaborate with Product Owners, Pre-Sales, and Legal teams to ensure accurate service descriptions
- →Communicate proactively with clients during service order preparation to ensure clarity on contract conditions, billing structures, and implementation steps
- →Review and validate tariffs and billing settings to reflect agreed terms
- →Perform invoice checks for new customers and selected existing customers to prevent discrepancies
- →Coordinate the contract execution process, including document preparation, signature tracking, and follow-ups on pending approvals
- →Ensure proper internal archiving of all contractual documentation
- →Deliver countersigned copies to customers in a timely and professional manner
- →Assist customers with requests related to reconciliations, invoice corrections, waivers, and service changes
- →Coordinate with internal subject-matter experts to ensure appropriate support for customer inquiries
- →Maintain high levels of customer satisfaction, focusing on clarity, responsiveness, and reliability
- →Safeguard company interests by ensuring compliance with internal policies and financial controls
