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Entry LevelFull-time
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to provide end-to-end technical support for Premium and Enterprise customers.
Key Responsibilities
- →Own the end-to-end technical support experience for assigned Premium and Enterprise customers
- →Act as the primary technical point of contact for escalations, complex issues, and operational coordination
- →Build long-term technical relationships with customer stakeholders (DevOps, SRE, System Administrators, CTO-level)
- →Lead incident management for customer-impacting issues, coordinating Support, Engineering, and Operations teams
- →Ensure clear, structured, and timely communication during incidents and escalations
- →Lead regular service reviews covering incident trends, SLA performance, risks, and improvement opportunities
- →Proactively identify risks and potential service degradation before customer impact occurs
- →Deliver high-quality post-incident reports (RCA) focused on root cause and prevention
- →Act as the voice of the customer internally, providing structured feedback to Product and Engineering teams
