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Customer Success Manager (French Speaker) at GenerixGroup
GenerixGroupLeça do Balio, Porto, pt·5h ago
SeniorFull-timeRust
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Customer Success Manager (CSM) is responsible for managing the overall relationship with strategic clients, supporting them from service delivery through the operational phase of the solution. The CSM ensures client satisfaction, adoption, retention, and growth by acting as a trusted advisor and connecting clients with the best that Generix has to offer.
Main Responsabilities
• Strategic Account Management: Own a portfolio of strategic customers, promote product adoption, ensure satisfaction, and identify growth opportunities.
• Service Reviews: Prepare and lead service review meetings, including reports on events, incidents, ongoing issues, customer requests, root‑cause analysis, and billing/consumption follow‑up.
• Opportunity Management: Identify and track commercial opportunities, assist with analysing new customer needs, and coordinate complementary quotations. 
• Value Delivery: Ensure customers maximise and measure the value of their investment, with high adoption and satisfaction levels. Work jointly with Sales to identify expansion opportunities.
• Long‑term Relationship Building: Develop and maintain strong, trust‑based relationships with stakeholders from operational users to C‑Level. 
• Customer Advocacy: Represent the customer internally by communicating needs clearly and influencing product improvements and roadmap decisions. 
• Continuous Improvement: Collaborate with customers, Sales, Product and Technical teams to ensure optimal solution usage. Build and follow progress plans. 
• Product & Service Vision Sharing: Facilitate workshops to share product roadmaps relevant to customer needs and long‑term plans. 
• Contract Management: Manage contract lifecycle, renewals, and key negotiations. 
• Escalation Handling: Manage customer escalations during business hours.
• Marketing Collaboration: Work with Marketing to highlight customer success stories. 
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About GenerixGroup
GenerixGroup is a leading provider of supply chain management and logistics solutions, operating at the intersection of technology and operational efficiency. Headquartered in France, the company has established itself as a global player in the logistics software industry, offering innovative tools to streamline complex supply chain processes. With decades of experience, GenerixGroup has evolved from a regional player to an international enterprise, serving clients across multiple continents and diverse sectors. Their expertise lies in developing integrated systems that address the challenges of modern logistics, from warehouse management to transportation optimization. The company's core offerings include advanced supply chain execution systems, warehouse management solutions (WMS), transportation management systems (TMS), and collaborative platforms that enable real-time visibility and control. Key features of their products include AI-driven analytics, cloud-based scalability, and seamless integration capabilities with existing enterprise systems. GenerixGroup targets large enterprises and mid-sized companies in industries such as retail, manufacturing, and distribution, where efficiency and accuracy are critical to success. Their solutions are designed to reduce operational costs, improve delivery times, and enhance customer satisfaction through data-driven insights. GenerixGroup has achieved significant recognition in the logistics technology sector, with a strong market presence and a reputation for reliability and innovation. The company has been awarded multiple industry accolades for its cutting-edge solutions and has a proven track record of successful implementations across thousands of sites worldwide. What sets GenerixGroup apart is its customer-centric approach, combining deep industry knowledge with flexible, customizable technology to meet the unique needs of each client. Their commitment to continuous improvement and adaptation to emerging trends ensures they remain a trusted partner in the ever-evolving logistics landscape.
