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Platform Support Specialist (French Speaker) at GenerixGroup
GenerixGroupLeça do Balio, Porto, pt·5h ago
SeniorFull-time
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Platform Support Specialist, you will be part of a dynamic team responsible for providing specialized technical assistance to customers using our platform solution. This role is a front office, customer-facing specialized support position in direct collaboration with the back office technical operations, ensuring both the resolution of client issues and the continuous improvement of the platform.
MAIN RESPONSIBILITIES
• Serve as the primary point of contact for clients seeking assistance with platform-related issues, ensuring prompt and professional communication.
• Analyze and resolve customer issues related to platform performance and functionality.
• Provide specialized first-level technical support, ensuring incidents are handled within SLAs and provide workarounds or fixes where applicable.
• Monitor and acknowledge customer-reported incidents, conduct initial troubleshooting, and provide solutions where applicable.
• Track incident progress, escalate unresolved issues to the appropriate internal teams, and ensure timely resolution and communication with customers.
• Support the implementation of corrective actions based on customer feedback and operational data.
• Assist in the creation and refinement of knowledge base articles and troubleshooting documentation for internal use.
• Work closely with the back office team to relay customer insights and help prioritize bug fixes, updates, or platform enhancements.
• Provide feedback on recurring issues or feature requests, supporting the team’s efforts to enhance the platform’s functionality and customer experience.
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About GenerixGroup
GenerixGroup is a leading provider of supply chain management and logistics solutions, operating at the intersection of technology and operational efficiency. Headquartered in France, the company has established itself as a global player in the logistics software industry, offering innovative tools to streamline complex supply chain processes. With decades of experience, GenerixGroup has evolved from a regional player to an international enterprise, serving clients across multiple continents and diverse sectors. Their expertise lies in developing integrated systems that address the challenges of modern logistics, from warehouse management to transportation optimization. The company's core offerings include advanced supply chain execution systems, warehouse management solutions (WMS), transportation management systems (TMS), and collaborative platforms that enable real-time visibility and control. Key features of their products include AI-driven analytics, cloud-based scalability, and seamless integration capabilities with existing enterprise systems. GenerixGroup targets large enterprises and mid-sized companies in industries such as retail, manufacturing, and distribution, where efficiency and accuracy are critical to success. Their solutions are designed to reduce operational costs, improve delivery times, and enhance customer satisfaction through data-driven insights. GenerixGroup has achieved significant recognition in the logistics technology sector, with a strong market presence and a reputation for reliability and innovation. The company has been awarded multiple industry accolades for its cutting-edge solutions and has a proven track record of successful implementations across thousands of sites worldwide. What sets GenerixGroup apart is its customer-centric approach, combining deep industry knowledge with flexible, customizable technology to meet the unique needs of each client. Their commitment to continuous improvement and adaptation to emerging trends ensures they remain a trusted partner in the ever-evolving logistics landscape.
