Customer Training Specialist at Geotab

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will be responsible for developing and facilitating world-class training for our resellers, customers, and employees — helping them unlock the full value of the Geotab product suite. If you love empowering people through learning and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Training Specialist, your key area of responsibility will be developing and delivering training programs that drive satisfaction and loyalty across Geotab's reseller, customer, and employee audiences. You will be responsible for mapping training plans, initiating and delivering comprehensive onboarding and technical training, and adapting curricula to diverse audiences using a variety of modalities. You will also develop learning materials in line with business needs, act as a product subject matter expert, and support the implementation and utilization of Geotab's LMS platform, myLearning. To be successful in this role you will be a strong communicator with high attention to detail, the ability to adapt to diverse audiences, and a genuine passion for enabling others to succeed. You will need to work closely with partners, customers, product management, and development teams — translating feedback and insights to continuously improve the training experience and support Geotab's global strategic initiatives. How you'll make an impact: • Assist in mapping training plans for employees, customers and resellers. • Initiate and deliver comprehensive onboarding processes and technical training to partners and customers. • Learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences. • Develop material in line with business needs. • Act as a competence guide for partners. • Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams. • Ensure all materials and services are available and adapted to the audience. • Maintain accurate customer interaction documentation and quality case management records. • Facilitate customer feedback and follow through. • Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others). • Act as product SME within the team. • Allow partners and customers to work with Geotab products in scalable and efficient ways. • Stay up-to-date on the latest Geotab solutions. • Support Geotab global strategic initiatives. • Fluency written and verbal communication in English, Portuguese and French. What you'll bring to this role: • Degree in business, education, or a related field, or equivalent combination of education and work experience. • Experience delivering training across a variety of modalities. • Bilingual proficiency — English is required; additional languages are a plus. • Strong aptitude for learning and navigating new software platforms quickly and independently. • Excellent verbal and written communication skills, with demonstrated active listening and empathy. • High attention to detail with strong organizational skills and the ability to plan, prioritize, and execute efficiently without sacrificing quality. • Ability to proactively identify and resolve challenges independently, with a growing track record of implementing effective solutions. • Demonstrated ability to anticipate customer needs and mitigate issues before they escalate. • Thorough product knowledge orientation — able to quickly build expertise and provide accurate, informed guidance. • Collaborative team player who actively shares information and contributes to shared goals. • Ability to travel up to 25% for multiple weeks at certain global locations. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [Upgrade to PRO to see contact]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.