Technical Program Manager (Jira/Jellyfish) at Globalizationpartners

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all. About The Position: To serve as the strategic leader of our engineering operating system. You will own the health, configuration, and insights derived from the Jira and Jellyfish tools, ensuring our leadership has a crystal-clear view of engineering investment, velocity, and health across the entire organisation. We expect this candidate to be an "AI-First" practitioner, using agentic tooling to automate the mundane and focus on high-leverage organizational improvements. What You Will Do: • Tooling Architecture & Governance • Jira Cloud Expert: Design, build and maintain complex workflows, permission schemes, and automation rules at scale. • Jellyfish Orchestration: Map Jira "Signals" to Jellyfish allocation buckets. Ensure the data reflects the true "Investment Distribution" (e.g., separating KTLO/Maintenance from Innovation). • System Integrity: Standardize issue types and field usage across 20+ squads to ensure Jellyfish insights are statistically valid. • AI-Augmented Operations • Natural Language Querying: Use Atlassian Intelligence to translate plain-English requests into complex JQL for instant reporting. • AI Impact Analysis: Leverage Jellyfish AI Impact to measure how AI coding assistants (Copilot, Cursor) are actually shifting our "Time to Deliver" and code quality. • Workflow Automation: Integrate AI Agents to handle "ticket hygiene"—automatically flagging stale issues, summarizing long comment threads for stakeholders, and triaging incoming requests. • Synthetic Insights: Use LLMs (Claude/ChatGPT) to synthesize monthly Jellyfish data into executive-level narratives that explain the "Why" behind the "What." • Strategic Delivery Insights • DORA & Flow Metrics: Monitor Cycle Time, Lead Time, and Deployment Frequency to identify systemic bottlenecks. Also identify improvement opportunities. • Capitalization Reporting: Partner with Finance to use Jellyfish data for R&D tax credit reporting and labor capitalization. • Stakeholder Engagement: Work with stakeholders on triaging and aligning requirements in conjunction with tool administrators for a seamless rollout What We Are Looking For: Minimum Requirements: • Experience: • 5+ years in Engineering Operations (EngOps), Program Management, or a similar data-heavy engineering role. • Tooling Expertise: • Jira Cloud: Expert-level administration skills. • Jellyfish: Power user proficiency. • Analytics & Metrics: • Deep understanding of Agile metrics and Engineering Investment categories. • Strong knowledge of DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service). • Technical Skills: • Advanced proficiency in Jira Automation and JQL. • Foundational knowledge of the SDLC process, Scrum, and SAFe methodologies. • AI Proficiency: • Comfortable leveraging AI agents and LLMs for data analysis and scripting tasks. Preferred Skills & Qualifications • Programming & Integration: Ability to write basic Python or JavaScript for API integrations. • Cloud & Version Control: Experience with GitHub and AWS is considered a significant bonus. Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows: • Sales Roles: This position is eligible for a commission structure in addition to base salary. • Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary. Benefits G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more. Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information: G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job. G-P. Global Made Possible. G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status. G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at [Upgrade to PRO to see contact].