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DirectorFull-timeGoRailsAPIMicroservicesAIGit
About the Role
We are looking for an Associate Director of Product Strategy & Growth to join our Strategy & Operations team. This role focuses on driving critical experience and retention metrics across the platform, including Trial to Paid (TTP), churn, and NPS/CSAT. You will collaborate with Platform & Core Product leadership to turn insights into actionable outcomes.
Key Responsibilities
- →Collaborate with leaders to define metrics, frameworks, and targets for TTP, churn, and NPS
- →Build and maintain source-of-truth dashboards, cohort views, and experimentation guardrails
- →Lead cross-functional initiatives across Product, Engineering, CS, Support, Marketing, and RevOps
- →Translate company priorities into structured programs with clear owners, timelines, and outcomes
- →Collaborate with Product leadership to offer data-backed recommendations on platform investments
- →Support product teams in prioritization, opportunity sizing, experiment design, and success metrics
- →Develop deep understanding of customer journeys, use cases, and Job to be Done (JTBD)
- →Conduct root-cause analysis on churn and NPS drivers using qualitative and quantitative data
- →Contribute to quarterly and annual planning for TTP, Churn, and NPS programs aligned to OKRs
- →Establish and run operational cadences to maintain alignment and accountability
Requirements
- ✓8–12 years of total experience in Product Strategy, Strategy & Operations, BizOps, Product Analytics, or Management Consulting for high-growth B2B SaaS
- ✓3–5 years of experience working on cross-functional programs and mentoring team members
- ✓Prior experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs
- ✓Strong familiarity with product-led growth, B2B2SMB, or multi-tenant Global SaaS environments
- ✓Strong analytical and data-driven mindset, comfortable with funnels, cohorts, retention metrics, experimentation, and self-serve analysis (SQL/BI)
- ✓Deep customer empathy with experience interpreting research, surveys, interviews, and support insights
- ✓Ability to zoom out for long-term planning and zoom in to drive execution and process improvement
- ✓Excellent program management skills with ability to structure ambiguity, align stakeholders, and deliver outcomes
- ✓Highly influential communicator who drives change without authority and presents effectively to senior leadership
- ✓Systems-oriented approach, building scalable frameworks, processes, and feedback loops
