Customer Support Representative I at gohighlevel

gohighlevel

Philippines·3d ago

Mid LevelFull-timeMicroservicesGitAIAPI

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Support Representative to join our team at HighLevel, an AI-powered sales and marketing platform. This role involves acting as a technical resource for our customers, troubleshooting product issues, and supporting software solutions.

Key Responsibilities

→Provide exceptional customer service with excellent communication and responsive follow-through
→Troubleshoot product issues and support software solutions
→Maintain solid customer relationships by handling questions and concerns professionally
→Use judgment within defined practices and procedures
→Work directly with other support team members of all levels
→Suggest articles to the knowledge base to promote self-help for customers
→Assist customers via Zoom video calls and address their questions or concerns

Requirements

✓2+ years of prior technical support experience in a product-based organization, preferably B2B SaaS
✓Strong technical aptitude, analytical, and troubleshooting skills
✓Demonstrated ability to maintain self-control while defusing stressful customer situations
✓Excellent customer service attitude
✓The ability to be a team-player as well as work independently
✓Excellent note-taking skills
✓Experience with ticketing systems
✓Experience working with a combination of inbound calls, chats, and follow-up emails
✓Fluent in English with demonstrated verbal and written communication skills
✓Own laptop, USB headset, USB webcam, and reliable high-speed broadband connection